I am an AOL User and I Can’t Receive Emails

If the email messages are being mistaken by AOL as unsolicited commercial email, and are therefore being blocked, you will need to edit your personal spam settings.

Edit Your Spam Settings

You can edit your spam settings a number of ways. You can allow email from all senders, restrict senders to a list that you design, block certain domains… even turn AOL’s mail filtering off altogether! We suggest familiarizing yourself with AOL’s mail filtering system and make the best choices for you.

If your mail controls are set to use a custom filter list, you will need to add the sender’s domain (for example, glocksoft.com) to your list of accepted domains.

If your mail controls are set to only accept from "people you know", you will need to add the sender’s email address (for example, noreply@glocksoft.com) to your address book.

Ensure AOL Doesn’t Delete Your Mail

AOL is now either filtering email they consider to be spam into a "Spam Folder" or deleting it completely. Ensure that AOL doesn’t delete your mail by following these instructions:

Read more on I am an AOL User and I Can’t Receive Emails…

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